Frequently Asked Questions
Everything you need to know about your DÔEN order.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 5-7 business days, while international shipping times vary by destination.
How do I process a return or exchange?
We accept returns of unworn, unwashed, and unaltered items with original tags attached within 30 days of purchase. Please visit our Returns Portal to start your request.
How do I care for my DÔEN garments?
Many of our pieces are crafted from delicate natural fibers. We recommend hand washing in cold water or professional dry cleaning to maintain the longevity of your garments.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments via Afterpay.
How can I find the right size?
Detailed size guides and garment measurements are available on each product page. If you are between sizes, we generally recommend sizing down for a more tailored fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local duties and taxes upon arrival.